SiC1893 Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from SiC1893. If for any reason you are not, we are here to help.
1. General Return Conditions
- We accept returns or exchanges on items that are unworn, unused, and in their original packaging with all tags attached.
- The product must be in the same condition that you received it. (Please note all products go through a 5 stage quality assurance process prior to shipping).
- You have 48 hours from the date you received your order to initiate a return or exchange.
2. Items Excluded from Returns and Exchanges
For health and hygiene reasons, all sales of earrings are final.
- We are unable to accept any returns or exchanges on earrings, unless they are proven to be faulty upon arrival, so please choose carefully.
3. How to Start a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us at sendit@sic1893.com.au with your order number and a brief explanation of why you wish to return or exchange the item.
- Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send items back without first receiving confirmation and an RMA number, as it is likely to result in no exchange.
4. Return Shipping Costs
- Change of Mind: For returns based on a change of mind or incorrect sizing, the customer is responsible for the cost of return shipping. We strongly recommend using a trackable shipping service.
- Faulty/Damaged Items: If the return is a result of our error (e.g., you received a damaged or incorrect item), we will cover the cost of the return shipping.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
- Shipping costs are non-refundable (unless the item was faulty).
- Strictly NO REFUNDS on sale items.
6. Exchanges
If you need to exchange an item for a different size or colour, please follow the return process above.
- Please note we only replace items if they are defective or damaged (excluding earrings).
- Exchanges are subject to stock availability.
7. Faulty or Damaged Goods
If you believe you have received a faulty or damaged item (including earrings), you must contact us immediately (within 48 hours of delivery) and provide photographic evidence of the defect. We will assess the item and offer a replacement, repair, or full refund as required by Australian consumer law.